Why do people constantly screw up unemployment?

I live in de and work for a construction company. Ive been laid off for a 2nd time, due to lack of work. the first time was shortly after christmas, so i had to initially open my claim, everything was fine (for me at least; oother people i wprk with didnt get their checks due to the workers at the labor office screwing it up). And now recently, i was laid off again, and i previously attempted to file for partial unemploment, and never recieved anything, never got anything in mail or anything to tell me why i didnt get it. I was finally able to call the office and find out that my claim had to be re-opened: no big deal. However, this past sunday i called in the claim, just like i did before and the checks are normally sent on mondays. If you call the number, you can check the status and it tells you when the last check was sent. Well for one reason or another, i have no check that has been sent, and im in dire need of money now, my checking account is down to $1, and no unemployment. So why do the people who work there constantly screw up things like this? I could understand if it was a few people here or there, but its rediculous for this to happen all the time to alot of people. I also understand accidents happen, but this seems like more than just "accidents".